Returns & Exchanges Policy
We want you to love your hair results; if you are not completely satisfied with your purchase, you may return eligible products within 30 days of delivery. Please note that all professional-grade formulas must be unopened and in their original packaging to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack the items in their original box, ensuring all lids are tightened to prevent leakage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing